Exchange and Return Policy
At Suhani Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.
Exchange Eligibility
We offer exchanges under the following conditions:
- Exchange request must be made within 7 days of receiving your order.
- The item must be unused, unwashed, and in its original condition.
- Original tags, labels, and packaging must remain intact.
- Proof of purchase or order number is required.
Return Eligibility
Returns are accepted only if:
- You received a defective or damaged item.
- You received the wrong product.
- The product has a manufacturing defect.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products damaged due to customer misuse.
- Washed or worn garments.
- Items without original tags.
- Sale, discounted, or clearance items (unless damaged or incorrect).
Exchange Process
- Contact our customer support within 7 days of delivery.
- Share your order number and clear photos of the product (if applicable).
- Our team will review your request.
- Once approved, you'll receive exchange instructions.
- After receiving the original product, we will dispatch the replacement.
Refund Policy
Refunds are only provided if:
- The ordered product is unavailable after purchase.
- A replacement cannot be arranged for an eligible return.
- A refund is approved by our customer support team.
Approved refunds will be processed through the original payment method or bank transfer within 7–10 business days.
Shipping Charges
- If the exchange is due to our mistake (wrong or damaged item), Unique Boutique will bear the shipping charges.
- For size changes or customer preference exchanges, the customer may be responsible for the courier charges.
Quality Assurance
Every product is carefully inspected before dispatch to ensure you receive the highest quality clothing.
Need Assistance?
Our customer support team is always happy to help with exchanges, returns, or any order-related questions.